General terms and conditions

Terms and Conditions for Vibrant

Effective Date:

Welcome to Vibrant! By accessing or using our website and services, you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using our site. If you do not agree to these Terms, you may not use our services or make a purchase from our store.

1. General Terms

  • Eligibility: You must be at least 18 years old or have parental consent to use this website and make purchases.
  • Account Registration: To place an order, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.
  • Changes to Terms: We reserve the right to modify, update, or revise these Terms at any time without notice. Any changes will take effect immediately upon being posted on this page.

2. Products and Availability

  • Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions, images, or other content on our website are completely accurate, reliable, or error-free.
  • Product Availability: Product availability may vary and is subject to change without notice. If an item you ordered becomes unavailable, we will notify you and offer a full refund or an alternative product.

3. Orders and Payment

  • Order Acceptance: When you place an order, you are making an offer to purchase the products listed in your order. We may accept or decline your order at our discretion.
  • Payment: Payments must be made through the available payment methods on our website (e.g., Shopify Payments, PayPal). You agree to pay all applicable fees, taxes, and shipping charges at checkout.
  • Pricing: All prices are listed in the currency applicable to your region and are subject to change without notice. Prices do not include taxes, which may be added at checkout based on your location.

4. Shipping and Delivery

  • Shipping: We process and ship orders as quickly as possible. Shipping times may vary based on your location and the supplier’s location. Please refer to our Shipping Policy for more information on shipping times and rates.
  • Delivery Issues: If your order is delayed, damaged, or not received, please contact our customer support team immediately so we can assist you.
  • Customs and Import Duties: For international orders, you are responsible for any customs duties or taxes that may apply.

5. Returns and Refunds

  • Return Policy: We accept returns only for damaged or defective items. If you receive a damaged or defective product, please contact us within 7 days of receiving your order for assistance.
  • Refunds: If your return is approved, we will process your refund to the original payment method. Please note that shipping fees are non-refundable unless we made an error in processing your order.
  • Non-returnable Items: Certain items such as clearance or personalized products may not be eligible for return.

6. Privacy and Data Protection

  • Privacy Policy: By using our services, you agree to the collection and use of your personal information in accordance with our Privacy Policy. We are committed to protecting your privacy and handling your personal data securely.

7. Intellectual Property

  • Ownership: All content on the website, including text, graphics, logos, images, and software, is the property of Vibrant and is protected by copyright, trademark, and other intellectual property laws.
  • Usage: You may not reproduce, modify, distribute, or otherwise use any content from this site for commercial purposes without obtaining prior written permission from us.

8. Limitation of Liability

  • Disclaimer: Vibrant is not responsible for any loss, damage, or injury resulting from your use of our website, including errors in product descriptions, shipping delays, or unauthorized access to your personal information.
  • Liability: In no event shall Vibrant's liability exceed the total amount paid for the product in question.

9. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Vibrant operates.
  • Dispute Resolution: Any disputes arising from these Terms or your use of our website shall be resolved through binding arbitration, rather than in court. Any legal action must be brought within 1 year after the cause of action arises.

10. Indemnification

  • You agree to indemnify and hold Vibrant harmless from any claims, damages, losses, or expenses arising out of your use of our website, violation of these Terms, or infringement of any rights of another party.

11. Termination

  • Termination by You: You may discontinue your use of our website at any time by notifying us.
  • Termination by Us: We reserve the right to suspend or terminate your access to our website at our discretion if we believe you have violated these Terms or engaged in any inappropriate conduct.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: [support@vibrantstore.com]