Shipping Policy

Shipping Policy

Thank you for shopping with Vibrant! We strive to provide you with a seamless shopping experience. Please read our shipping policy below to learn more about how we handle your orders.

Processing Time

  • All orders are processed within 2-5 business days (excluding weekends and holidays).
  • You will receive an email notification once your order has been processed and shipped.

Shipping Times

  • Shipping times vary depending on your location and the supplier's location.
  • Typical delivery times are as follows:
    • USA: 7-15 business days
    • Canada: 10-20 business days
    • International: 15-30 business days
  • These delivery times may be longer during peak seasons (e.g., holidays, sales events).

Shipping Rates

  • Shipping costs are calculated at checkout based on your location.
  • We offer free standard shipping on most orders within the USA and Canada. Some items may have different shipping charges, which will be displayed during checkout.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your order status on the carrier’s website using the provided tracking link.

International Shipping

  • We offer international shipping to select countries. Please note that customs duties or taxes may apply depending on your country’s regulations.
  • The buyer is responsible for any customs fees, import duties, or taxes that may be imposed by the destination country.

Order Issues

  • If your order does not arrive within the expected time frame, please reach out to our customer service team at support@vibrantstore.com. We will work with the carrier to resolve the issue.
  • If your item arrives damaged, please notify us within 7 days of receiving the order so we can offer a resolution.

Changes to Shipping Policy

  • We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top.